E21

Water Drain Timeout

Description

The machine failed to drain the water within the allowed time during the wash.

Appliance Error Codes Details

Error Code
E21
Error Name
Water Drain Timeout
Appliance Type
washing_machine
Brand
Zanussi
Severity
high

Possible Causes

  • Water supply issues
  • Drain blockage or pump failure
  • Control board malfunction
  • Sensor failure
  • Mechanical component wear

Step-by-Step Solution

  1. 1. Check power supply and reset if needed
  2. 2. Inspect water supply and drainage
  3. 3. Clean filters and check for blockages
  4. 4. Verify proper loading and detergent usage
  5. 5. Test cycle settings and controls

Additional Troubleshooting

1. Switch off and unplug the machine. 2. Clean the drain pump filter at the front bottom. 3. Check the drain hose for kinks and blockages. 4. Make sure the drain outlet is clear. 5. If water still does not drain, contact a service centre.

When to Call Service

  • Call service for electrical or control board issues
  • Professional diagnosis needed for mechanical failures
  • Water level or pressure sensor replacements require expertise

Prevention Tips

  • Clean water inlet filters monthly
  • Use appropriate detergent amounts
  • Check hoses annually for wear
  • Balance loads properly
  • Schedule annual maintenance

Was this helpful?

Loading...

Send Feedback

Found an error or have a suggestion? We respond within 48 hours.

Fact-checking completed

Verified by: Pavel Volkov
Created:
Information verified against official sources

Official Sources

Official Manufacturer Service Manuals

Service manuals and technical documentation from appliance manufacturers

Original equipment manufacturers official documentation

Industry Standards Organizations

International standards for electrical appliances and error codes

International Electrotechnical Commission standards